Help and support
A question about Cymbra Music, or a problem with your account or subscription? Write to us: every message gets an answer.
Contact us
To help us help you quickly, please include if you can:
- your device and its system (for example iPad, iPadOS 26 or Mac, macOS 26);
- the app version;
- what you were doing, and what happened.
Frequent questions
My subscription
A subscription is managed from the store that charged it:
- App Store: Settings → your name → Subscriptions;
- Google Play: Play Store → your profile → Payments & subscriptions;
- web purchase: Account.
After switching devices, open Subscription in the app and tap Restore purchases.
My account
- Forgot your password: on the sign-in screen, tap Forgot password?
- Delete my account: in the app (account menu → Delete account), or from the website.
My data
What we collect and why: privacy policy. For any request about your data: privacy@cymbra.app.